Privacy policy

Thank you for shopping at SALPET. We are committed to preserving the privacy of all our customers and users of our website. Please note that by using this site, you consent to the SALPET privacy policy.

Personal information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, information supplied when you purchase a product. It is our intention that this policy will protect your personal information being dealt with in any way that is not consistent with privacy laws applicable in Australia.

We do our utmost to ensure the security, integrity and privacy of personal information submitted to our website. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. We do however, take all reasonable steps to protect personal information security on our systems.

In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held any us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Information collected

The Information that can be collected by our website includes your name, email address, shipping address, phone number and credit card information.

Our website can also automatically record information that your browser sends whenever you visit a website including your computer’s IP address, browser type, the pages within our website that you visit and the time spent on these pages and other statistics.

Use of information

We only use the personal information you provide for the purpose for which it was provided, for example to process a transaction. We may also use the information for the secondary purpose of improving our website and your user experience and to send you periodic emails informing you about new products.

We do not provide your personally identifiable information to external third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies are an industry standard and are used by most websites. They can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

We use cookies to provide you with a better, more customised, website experience. Most browsers have a simple procedure to allow you to opt out or allow cookies, but please note that cookies may be necessary to provide you with some features of our online services.

SalPet's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message

Credit card security

All sensitive information submitted on this website is protected by industry standard technology equivalent to that used by banks for online banking transactions. Our secure web pages use an SSL certificate to ensure the secure transmission of your sensitive information. We do not store credit card details on any of our servers either offline or online.

Mobile Terms of Service

SalPet

Last updated: March 26, 2026

The SalPet mobile message service (the "Service") is operated by SalPet (“SalPet”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to SalPet’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SalPet through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SalPet. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SalPet or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SalPet mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SalPet or email orders@salpet.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Changes to our privacy policy

If we change our privacy policy, those changes will be published on this page.

For more information about privacy issues in Australia and privacy protection refer to the Australian Information Commissioner’s web site: www.oaic.gov.au

If you have any queries or concerns about our Privacy policy, please contact us at enquiry@salpet.com.au